Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and RapidCare Courier LLC ("Company," "we," "us," or "our"), governing your access to and use of the website located at https://rapidcarecourier.net and all courier, delivery, and logistics services we provide (collectively, the "Services").

BY ACCESSING OUR WEBSITE OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OUR WEBSITE OR USE OUR SERVICES.

1. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You may not:

• Transmit any harmful, offensive, defamatory, or unlawful content.
• Attempt to gain unauthorized access to any part of our systems, servers, or networks.
• Use automated tools (bots, scrapers, crawlers) to access or collect data from our website without our prior written consent.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the integrity or performance of our website or Services.

We reserve the right to suspend or terminate your access to the website at our sole discretion, without notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties.

3. Services

RapidCare Courier LLC provides same-day delivery, medical and healthcare logistics, express courier, scheduled routes, and business account services. All Services are subject to availability and our acceptance of your order or request. We reserve the right to refuse service to any person or entity at our sole discretion.

Service availability, pricing, and delivery timeframes may vary by location and are subject to change without notice. We do not guarantee specific delivery times unless expressly stated in a written service agreement.

4. Quote Requests and Service Agreements

Submitting a quote request through our website does not constitute a binding agreement or guarantee of service. A service agreement is formed only when we confirm acceptance of your order in writing or by phone. Quoted prices are estimates and may be adjusted based on actual shipment details, including weight, dimensions, distance, and special handling requirements.

Any special handling instructions, declared values, or service-level requirements must be communicated and confirmed in writing prior to pickup. We are not responsible for service failures resulting from inaccurate or incomplete information provided by the customer.

5. Payment Terms

Payment terms are established in your service agreement or invoice. Unless otherwise agreed in writing, payment is due upon receipt of invoice. We reserve the right to charge interest on overdue balances at the maximum rate permitted by applicable law.

Business account customers are subject to credit approval and the payment terms set forth in their account agreement. We reserve the right to suspend or terminate service for non-payment. You are responsible for all costs of collection, including reasonable attorneys' fees, incurred in collecting overdue amounts.

6. SMS / Text Message Communications (TCPA Disclosure)

This section constitutes our disclosure under the Telephone Consumer Protection Act, 47 U.S.C. § 227 ("TCPA"), and the FCC's implementing regulations at 47 C.F.R. § 64.1200, including the FCC's 2024 one-to-one consent rule.

Prior Express Written Consent: By providing your mobile telephone number and affirmatively checking the SMS consent checkbox on our contact or quote request form, you provide your prior express written consent — as that term is defined under the TCPA and 47 C.F.R. § 64.1200(f)(9) — to receive recurring autodialed and/or prerecorded informational text messages from RapidCare Courier LLC only, at the mobile number you provide. Your consent is specific to RapidCare Courier LLC and is not shared with, transferred to, or used by any third party for their own marketing or solicitation purposes.

Program Description: Messages sent under this program relate to your delivery status, service updates, quote follow-ups, and account notifications from RapidCare Courier LLC.

Message Frequency: Message frequency varies based on your service activity. You may receive up to 5 messages per delivery or service request.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. RapidCare Courier LLC is not responsible for any charges imposed by your carrier.

Revocation of Consent: You may revoke your consent and opt out of SMS communications at any time by any reasonable means, including: (a) replying STOP to any message; (b) emailing us at [email protected]; or (c) calling us at 1-833-933-1730. Upon receipt of a valid opt-out request, we will send one final confirmation message and cease all further SMS messages. To re-enroll after opting out, text START to the same number or contact us directly.

Help: For assistance, reply HELP to any message or contact us at [email protected] or 1-833-933-1730.

Consent Not Required: Your consent to receive SMS messages is not a condition of purchasing any goods or services from RapidCare Courier LLC. You may request a quote or use our Services without providing SMS consent.

No Third-Party Sharing for Marketing: We do not sell, share, or transfer your mobile phone number or SMS consent to any third party for their own marketing, advertising, or solicitation purposes.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major U.S. wireless carriers.

7. Medical and Healthcare Logistics (HIPAA Notice)

RapidCare Courier LLC provides medical and healthcare logistics services, which may include the transport of medical specimens, pharmaceuticals, medical devices, laboratory materials, and other healthcare-related items. When performing these services, RapidCare Courier LLC may function as a Business Associate as that term is defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), 45 C.F.R. Parts 160 and 164, to the extent that our Services involve access to, receipt of, or transport of Protected Health Information ("PHI") on behalf of a Covered Entity.

Business Associate Agreement (BAA) Required: If you are a Covered Entity (as defined under HIPAA) and your shipment involves PHI — including but not limited to patient specimens, diagnostic samples, medical records, prescription information, or any material from which an individual's health information could reasonably be identified — you are required to execute a written Business Associate Agreement with RapidCare Courier LLC before tendering any such shipment. We will not knowingly accept shipments containing PHI without a fully executed BAA in place. To request a BAA, contact us at [email protected] prior to scheduling your first healthcare logistics pickup.

Minimum Necessary Standard: To the extent RapidCare Courier LLC accesses PHI in the performance of its Services, we will use, disclose, and request only the minimum amount of PHI necessary to accomplish the intended purpose of the service, consistent with 45 C.F.R. § 164.502(b).

Breach Notification: In the event of a discovered breach of unsecured PHI as defined under 45 C.F.R. § 164.402, RapidCare Courier LLC will notify the applicable Covered Entity without unreasonable delay and in no case later than sixty (60) calendar days after discovery of the breach, consistent with our obligations under 45 C.F.R. § 164.410.

Customer Representations: By engaging us for healthcare logistics services, you represent and warrant that:

• All shipments comply with applicable federal, state, and local regulations, including HIPAA, the HITECH Act, DOT regulations for biological specimens, DEA regulations for controlled substances, and applicable state health information privacy laws.
• You have obtained all necessary permits, licenses, and authorizations required for the shipment of your materials.
• All materials are properly packaged, labeled, and documented in accordance with applicable regulations prior to tender.
• You will not tender any shipment containing PHI without a fully executed BAA in place.
• You will not tender any shipment containing materials requiring special regulatory handling without prior written disclosure and our express written acceptance.

Limitation: RapidCare Courier LLC is a courier and logistics provider, not a healthcare provider, covered entity, or HIPAA compliance consultant. Nothing in these Terms constitutes legal or compliance advice. You are solely responsible for ensuring your own HIPAA compliance obligations are met. We are not responsible for HIPAA compliance failures arising from your failure to execute a BAA, your improper packaging or labeling of PHI, or your failure to de-identify health information prior to shipment.

8. Prohibited Shipments

You may not use our Services to ship any of the following without our prior written authorization:

• Illegal substances, controlled substances without proper authorization, or contraband of any kind.
• Hazardous materials, dangerous goods, or biohazardous materials not disclosed and approved in advance.
• Firearms, ammunition, explosive devices, or weapons of any kind.
• Live animals.
• Perishable goods requiring temperature control, unless a temperature-controlled service has been expressly agreed upon in writing.
• Currency, negotiable instruments, precious metals, gems, or items of extraordinary value without prior written agreement and appropriate declared value coverage.
• Human remains or cremated remains without prior written authorization and compliance with all applicable regulations.
• Any item prohibited by applicable federal, state, or local law or regulation.

We reserve the right to refuse, intercept, open, inspect, or return any shipment we reasonably believe contains prohibited items, without liability to you. You shall be solely responsible for any fines, penalties, or liabilities arising from your tender of prohibited items.

9. Limitation of Liability

Shipment Liability: RapidCare Courier LLC's maximum liability for loss, damage, or delay of any single shipment is limited to the lesser of: (a) the actual documented value of the shipment; (b) $100.00 USD per shipment; or (c) the maximum liability amount expressly stated in a written service agreement between the parties. To obtain coverage above this limit, you must declare a higher value in writing prior to pickup and pay any applicable excess valuation charges.

Consequential Damages: IN NO EVENT SHALL RAPIDCARE COURIER LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO OUR SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Force Majeure: We are not responsible for delays, failures, or losses caused by circumstances beyond our reasonable control, including but not limited to acts of God, weather events, natural disasters, traffic conditions, road closures, acts of government or public authority, labor disputes, pandemics, or other force majeure events.

Claims Period: Any claim for loss, damage, or delay must be submitted to us in writing within thirty (30) days of the scheduled delivery date. Failure to submit a timely claim shall constitute a waiver of all rights to recovery.

10. Indemnification

You agree to indemnify, defend, and hold harmless RapidCare Courier LLC and its members, officers, employees, agents, contractors, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our website or Services; (b) your violation of these Terms; (c) your shipment of prohibited or undisclosed items; (d) your violation of any applicable law or regulation; or (e) any third-party claim arising from your actions or omissions in connection with our Services.

11. Intellectual Property

All content on this website — including text, graphics, logos, images, icons, software, and the compilation thereof — is the exclusive property of RapidCare Courier LLC or its content licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this website for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from this website without our prior express written permission.

12. Privacy Policy

Your use of our website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

13. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE.

14. Dispute Resolution and Arbitration

Informal Resolution: Before initiating any formal dispute, you agree to contact us at [email protected] and provide a written description of the dispute. We will attempt to resolve the dispute informally within thirty (30) days of receipt.

Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in the state where RapidCare Courier LLC is registered. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: YOU AND RAPIDCARE COURIER LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Exceptions: Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. To the extent any matter is not subject to arbitration under Section 14, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Illinois for the resolution of any such dispute.

16. Website Accessibility

RapidCare Courier LLC is committed to making our website accessible to individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience difficulty accessing any portion of our website, please contact us at [email protected] so we may assist you and address any accessibility barriers.

17. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute our endorsement of those websites or their content. We have no control over the content, privacy practices, or terms of third-party websites and are not responsible for any loss or damage arising from your use of them. We encourage you to review the terms and privacy policies of any third-party websites you visit.

18. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement between you and RapidCare Courier LLC, constitute the entire agreement between you and us regarding your use of our website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

20. Changes to These Terms

We reserve the right to update or modify these Terms at any time at our sole discretion. Material changes will be indicated by an updated "Last updated" date at the top of this page. We may also notify you of material changes by email or by posting a notice on our website. Your continued use of our website or Services after any changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

21. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us: