Privacy Policy

RapidCare Courier LLC ("Company," "we," "us," or "our") operates the website at https://rapidcarecourier.net and provides courier, delivery, and logistics services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a quote request, or engage our Services.

Please read this policy carefully. By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our website and Services. This Privacy Policy is incorporated by reference into our Terms & Conditions.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

• Contact and identity information — your name, email address, phone number (including mobile number), and company name, provided when you submit a quote request or contact us.
• Shipment and delivery information — pickup and delivery addresses, service type, package details, special handling instructions, and any other information you provide about your shipment.
• SMS consent — if you affirmatively check the SMS consent checkbox on our contact or quote form, we record your consent to receive text messages, the date and time of consent, and the mobile number provided.
• Communications — records of your correspondence with us, including emails, phone calls, and messages.

B. Information Collected Automatically

• Usage data — IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data transmitted automatically by your browser.
• Cookies and similar technologies — session cookies, persistent cookies, and similar tracking technologies used to operate and improve our website. See Section 7 for details.

C. Information We Do Not Collect

We do not collect payment card numbers, bank account information, or financial credentials through our website. Payment processing, if applicable, is handled by third-party processors subject to their own privacy policies. We do not knowingly collect Protected Health Information ("PHI") through our website contact forms. PHI associated with healthcare logistics shipments is governed by applicable Business Associate Agreements and our HIPAA obligations described in Section 10.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests, inquiries, and service requests.
• To provide, operate, manage, and improve our courier and logistics Services.
• To communicate with you about your shipments, delivery status, and account activity.
• To send you informational SMS text messages if you have provided prior express written consent as described in Section 6.
• To maintain records of our service agreements and transactions.
• To detect, prevent, and address fraud, security incidents, and other harmful or illegal activity.
• To comply with applicable federal, state, and local laws, regulations, and legal obligations.
• To enforce our Terms & Conditions and protect the rights, property, and safety of RapidCare Courier LLC, our customers, and others.
• To analyze website usage and improve the functionality and user experience of our website.

We will not use your personal information for purposes materially different from those described in this Privacy Policy without providing you notice and, where required by law, obtaining your consent.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Performance of a contract — processing necessary to fulfill a service agreement or respond to a quote request you have initiated.
• Legitimate interests — processing necessary for our legitimate business interests, such as fraud prevention, website security, and service improvement, where those interests are not overridden by your rights.
• Consent — where you have given specific, informed, and unambiguous consent, such as consent to receive SMS communications. You may withdraw consent at any time as described in Section 6.
• Legal obligation — processing necessary to comply with applicable law, regulation, or legal process.

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your information in the following limited circumstances:

• Service providers — we may share information with trusted third-party vendors and service providers who assist us in operating our website, processing transactions, or delivering our Services (e.g., technology providers, communication platforms). These parties are contractually obligated to use your information only as directed by us and to maintain appropriate confidentiality and security measures.
• Legal compliance and protection — we may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of RapidCare Courier LLC, our customers, or the public.
• Business transfers — in the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a materially different privacy policy.
• With your consent — we may share your information for any other purpose with your prior express consent.

SMS Data: We do not sell, share, or transfer your mobile phone number or SMS consent data to any third party for their own marketing, advertising, or solicitation purposes. This prohibition applies regardless of any other data-sharing arrangement.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain accurate business records, and to comply with our legal obligations. Retention periods vary by category:

• Contact and quote request data — retained for the duration of our business relationship and for a reasonable period thereafter to address any follow-up inquiries or disputes.
• Shipment and delivery records — retained as required by applicable law and our standard business record-keeping practices.
• SMS consent records — retained for a minimum of four (4) years from the date of consent or the date of the last message sent, whichever is later, consistent with TCPA statute of limitations requirements.
• Website usage data — retained for a reasonable period sufficient for analytics and security purposes, typically no longer than 24 months.

When your information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

6. SMS / Text Message Communications (TCPA Disclosure)

This section constitutes our disclosure under the Telephone Consumer Protection Act, 47 U.S.C. § 227 ("TCPA"), and the FCC's implementing regulations at 47 C.F.R. § 64.1200, including the FCC's 2024 one-to-one consent rule.

Prior Express Written Consent: By providing your mobile telephone number and affirmatively checking the SMS consent checkbox on our contact or quote request form, you provide your prior express written consent — as that term is defined under the TCPA and 47 C.F.R. § 64.1200(f)(9) — to receive recurring autodialed and/or prerecorded informational text messages from RapidCare Courier LLC only, at the mobile number you provide. Your consent is specific to RapidCare Courier LLC and is not shared with, transferred to, or used by any third party for their own marketing or solicitation purposes.

Program Description: Messages sent under this program relate to your delivery status, service updates, quote follow-ups, and account notifications from RapidCare Courier LLC.

Message Frequency: Message frequency varies based on your service activity. You may receive up to 5 messages per delivery or service request.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. RapidCare Courier LLC is not responsible for any charges imposed by your carrier.

Revocation of Consent: You may revoke your consent and opt out of SMS communications at any time by any reasonable means, including: (a) replying STOP to any message; (b) emailing us at [email protected]; or (c) calling us at 1-833-933-1730. Upon receipt of a valid opt-out request, we will send one final confirmation message and cease all further SMS messages. To re-enroll after opting out, text START to the same number or contact us directly.

Help: For assistance, reply HELP to any message or contact us at [email protected] or 1-833-933-1730.

Consent Not Required: Your consent to receive SMS messages is not a condition of purchasing any goods or services from RapidCare Courier LLC. You may request a quote or use our Services without providing SMS consent.

No Third-Party Sharing for Marketing: We do not sell, share, or transfer your mobile phone number or SMS consent to any third party for their own marketing, advertising, or solicitation purposes.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major U.S. wireless carriers.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve our website and to analyze usage patterns.

• Strictly necessary cookies — required for the website to function properly. These cannot be disabled without affecting site functionality.
• Analytics cookies — used to understand how visitors interact with our website, such as which pages are visited most frequently. This data is aggregated and anonymized where possible.
• Functional cookies — used to remember your preferences and improve your experience on return visits.

You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled. Most browsers also allow you to delete cookies that have already been set. Please refer to your browser's help documentation for instructions.

We do not currently respond to browser "Do Not Track" signals, as no uniform standard for such signals has been established.

8. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Access controls limiting personal information to personnel with a legitimate business need.
• Regular review of our data collection, storage, and processing practices.
• Contractual data protection obligations imposed on third-party service providers.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct inaccurate or incomplete personal information.
• Deletion — the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).
• Opt-out of SMS — the right to revoke your SMS consent at any time as described in Section 6.
• Opt-out of marketing — the right to opt out of any marketing communications we may send. We will honor opt-out requests promptly.
• Data portability — where technically feasible and required by applicable law, the right to receive your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected] or 1-833-933-1730. We will respond to verified requests within a reasonable time and as required by applicable law. We may need to verify your identity before processing your request.

10. Healthcare Logistics and HIPAA

RapidCare Courier LLC provides medical and healthcare logistics services that may involve the transport of medical specimens, pharmaceuticals, medical devices, laboratory materials, and other healthcare-related items. When performing these services, RapidCare Courier LLC may function as a Business Associate as that term is defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), 45 C.F.R. Parts 160 and 164, to the extent our Services involve access to, receipt of, or transport of Protected Health Information ("PHI") on behalf of a Covered Entity.

Business Associate Agreement Required: If you are a Covered Entity and your shipment involves PHI — including but not limited to patient specimens, diagnostic samples, medical records, prescription information, or any material from which an individual's health information could reasonably be identified — a written Business Associate Agreement ("BAA") must be executed with RapidCare Courier LLC before tendering any such shipment. To request a BAA, contact us at [email protected] prior to your first healthcare logistics pickup.

Minimum Necessary Standard: To the extent we access PHI in performing our Services, we will use, disclose, and request only the minimum amount of PHI necessary to accomplish the intended purpose, consistent with 45 C.F.R. § 164.502(b).

Breach Notification: In the event of a discovered breach of unsecured PHI as defined under 45 C.F.R. § 164.402, we will notify the applicable Covered Entity without unreasonable delay and in no case later than sixty (60) calendar days after discovery, consistent with 45 C.F.R. § 164.410.

Limitation: RapidCare Courier LLC is a courier and logistics provider, not a healthcare provider, covered entity, or HIPAA compliance consultant. Nothing in this Privacy Policy constitutes legal or compliance advice. You are solely responsible for your own HIPAA compliance obligations.

11. Children's Privacy

Our website and Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected personal information from a child under 13, please contact us immediately at [email protected] and we will take prompt steps to delete such information.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services for your convenience. These links do not constitute our endorsement of those websites or their content, privacy practices, or terms of use. We have no control over, and are not responsible for, the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.

To exercise your California privacy rights, please contact us at [email protected]. We will not discriminate against you for exercising your privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate the date of the most recent revision at the top of this page. For material changes, we may also provide additional notice, such as a prominent notice on our website or an email notification. Your continued use of our website or Services after any changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: